RETURNS AND REFUND POLICY
How can I cancel or change my order?
Once orders are placed and paid for, changes to the orders will need to be done via our support team at firstname.lastname@example.org, cancellation of orders will be processed by the same team.
Once you cancel your order, Wundercook will be able to refund you via Wundercook account credits or cash directly into your bank account. Refunds via Wundercook credits will be for the full purchase amount and take up to 1 business day to process. A cash refund via EFT will incur a 5% admin charge and be processed within 5 business days.
Please note all refunds exclude the refund of shipping charges. Wundercook reserves the right to deduct shipping costs from refunds on cancellation of orders that qualified for discounted or free shipping if the cancellation or return is not due to Wundercook product faults.
What if I change my mind when the order arrives?
Under the South Africa Consumer Protection act, upto 10 days after receiving your goods, in most cases, you can change your mind and get a full refund.
Unless faulty, we can only accept the return of goods that are “not used” and in “as new” condition with original packaging. Worn, opened, used or damaged goods will not be refunded.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
How long will the refund take?
We will normally process a refund within 2 working days of the returned items reaching us, although the Directive allows us up to 30 days. Please note that the refund may take several days between us authorising the payment and it showing on your card account.
What is the best way of organising the return?
All products are checked before they are shipped. If any damaged or spoiled products are received please get in touch with us at email@example.com as soon as possible. Once verified we will arrange replacements to be sent.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
Unopened products in their original packaging may be returned for a refund within 10 days of placing the order. The client will be responsible for returning the goods to Wundercook. Please contact firstname.lastname@example.org for returns.
Wundercook does not accept opened/used products with no defect for return or replacements.
Who pays for the return costs?
You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.