CAN I PLACE AN ORDER AS A GIFT FOR SOMEONE ELSE?
Yes. When you checkout, click the box to indicate that your order is a gift and the delivery note will not show the price of the item/s you have purchased.
Please note that we do not gift wrap items which are ordered as gifts.
WILL YOU HAVE STOCK OF THE ITEMS THAT I HAVE ORDERED?
We do our best to make sure that we have stock on hand of everything offered in our online shop. We update the website daily and monitor stock of products closely. However, despite our best efforts, sometimes we will not be able to deliver certain items you have ordered. When you check out, you will be able to specify whether you’d like to be contacted in these instances, or – in the case of food products – whether you’d like a substitution to be made for a similar product.
CAN I ORDER ONLINE IF I DO NOT LIVE IN SOUTH AFRICA?
You can place an order from anywhere, but we only deliver to selected addresses within South Africa at this stage.
HOW DO I KNOW IF MY ORDER HAS BEEN SUCCESSFULLY PLACED OR NOT?
When your order has been successfully received by our system, you’ll see a confirmation page. A confirmation e-mail will also be sent to the e-mail address you specified, giving the details of your order. This confirmation indicates that your order has been received. If you can’t find this confirmation email, check your spam or junk mail folders.
Contact us if you have any queries about your order.
WHICH AREAS IN SOUTH AFRICA DO YOU DELIVER TO?
We are currently only delivering our frozen perishable items within Gauteng. All of our non-perishable dry pantry goods, as well as Asian snacks and drinks are available for delivery anywhere within the Republic of South Africa. We are working hard to add new delivery areas for our frozen foods and desserts. If we don’t currently deliver to your area, please keep checking back. If you would like to recommend that we add a particular area, please send an email with details of your request to email@example.com
WHAT ARE MY DELIVERY OPTIONS AND HOW MUCH DO THEY COST?
Our Delivery Options for Frozen Goods:
Gauteng R75 – R140 Delivery charges calculated upon checkout : 3 – 5 Working Days (Not including Weekends / Public Holidays)
Other Major City Centres – Unfortunately we do not deliver our frozen items outside of Gauteng just yet. Keep checking back as we are working hard on adding new delivery areas for our frozen items.
Our Delivery Options for Non Perishable Goods:
Gauteng R55 : 3-5 Working Days (Not Including Weekends/Public Holidays)
Other Major City Centres in Republic of South Africa R130 : 3 – 5 Working Days (Not Including Weekends/Public Holidays)
HOW DO I REGISTER TO SHOP ONLINE?
Simply navigate to the bottom of the Wundercook website and click on “My Account”.
WHERE DO I FIND THE CVV NUMBER ON MY CARD?
Your CVV number is the 3 digits on the back of your card.
HOW DO I KNOW WHEN MY ORDER IS ON ITS WAY?
You’ll receive emails from us when you place an order on our website. First, we’ll confirm that we’ve received your order. Then, we’ll confirm that your order is being processed. When your order is on its way to you, you will receive an Whatsapp with the order number and an estimated time of delivery.
ARE MY CREDIT CARD DETAILS SAFE?
Yes! We use the highest standard of encryption when passing payment information between your computer and our website. In addition, credit card details which are used for payment on our website are handled according to international best-practice standards with key data removed and encrypted. We do not record or retain any of the PIN or CVV numbers which are used for authentication of your card.