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FAQ

CAN I PLACE AN ORDER AS A GIFT FOR SOMEONE ELSE?

Yes. When you checkout, click the box to indicate that your order is a gift and the delivery note will not show the price of the item/s you have purchased.  
Please note that we do not gift wrap items which are ordered as gifts.

WILL YOU HAVE STOCK OF THE ITEMS THAT I HAVE ORDERED?

We do our best to make sure that we have stock on hand of everything offered in our online shop. We update the website daily and monitor stock of products closely. However, despite our best efforts, sometimes we will not be able to deliver certain items you have ordered. When you check out, you will be able to specify whether you’d like to be contacted in these instances, or – in the case of food products – whether you’d like a substitution to be made for a similar product.

CAN I ORDER ONLINE IF I DO NOT LIVE IN SOUTH AFRICA?

You can place an order from anywhere, but we only deliver to selected addresses within South Africa at this stage.

HOW DO I KNOW IF MY ORDER HAS BEEN SUCCESSFULLY PLACED OR NOT?

When your order has been successfully received by our system, you’ll see a confirmation page. A confirmation e-mail will also be sent to the e-mail address you specified, giving the details of your order. This confirmation indicates that your order has been received. If you can’t find this confirmation email, check your spam or junk mail folders.

 Contact us if you have any queries about your order.

WHY DO YOU NOT DELIVER TO ALL AREAS WITHIN JOHANNESBURG?

We are working hard to add new delivery areas. If we don’t currently deliver to your area, please keep checking back. If you would like to recommend that we add a particular area, please send an email with details of your request to hello@wundercook.com

HOW DO I REGISTER TO SHOP ONLINE?

Simply navigate to the bottom of the Wundercook website and click on “My Account”.

WHERE DO I FIND THE CVV NUMBER ON MY CARD?

Your CVV number is the 3 digits on the back of your card.

WHAT ARE MY DELIVERY OPTIONS AND HOW MUCH DO THEY COST?

There are currently THREE Delivery Options:

STANDARD JHB (R50)  : 4 – 7 Working Days (Not including Weekends/ Public Holiday)

EXPRESS JHB (R75) : 1 – 3 Working Days (Not including Weekends / Public Holiday)

STANDARD PTA (R100): 5 -7 Working Days (Not including Weekends/ Public Holidays)

HOW DO I KNOW WHEN MY ORDER IS ON ITS WAY?

You’ll receive emails from us when you place an order on our website. First, we’ll confirm that we’ve received your order. Then, we’ll confirm that your order is being processed. When your order is on its way to you, you will receive an Whatsapp with the order number and an estimated time of delivery.

ARE MY CREDIT CARD DETAILS SAFE?

Yes! We use the highest standard of encryption when passing payment information between your computer and our website. In addition, credit card details which are used for payment on our website are handled according to international best-practice standards with key data removed and encrypted. We do not record or retain any of the PIN or CVV numbers which are used for authentication of your card.

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